Politique d’expédition

1. Warehouse & Order Processing

All orders are shipped from our US warehouse: 4859 Yates Cave Rd

Orders will be processed within 1–3 business days after payment confirmation (business days: Monday–Friday, excluding US federal holidays). Orders placed on weekends or public holidays will be processed on the next working day; processing time may be slightly extended during big sales due to order surges.

2. Global Delivery Scope

We provide worldwide shipping service, covering Australia, Austria, Belgium and 233 other countries and regions globally.

3. Shipping Options, Rates & Transit Time

Express Shipping

  • Delivery time: 3–5 business days
  • Flat rate: $15.00

Standard Shipping

  1. Order subtotal: $0.00 – $48.99
    • Delivery time: 5–8 business days
    • Shipping fee: $7.99
  2. Order subtotal ≥ $49.00
    • Delivery time: 5–8 business days
    • Free standard shipping
Final shipping cost will be automatically calculated at checkout based on your shipping address and order amount.

4. Parcel Tracking

Once the package is dispatched, we will send a shipping confirmation email with tracking number to your registered email, you can check real-time logistics status via the tracking link.

5. Customs & Tariff Notice

For international orders outside the United States, all import duties, customs clearance fees and local taxes shall be fully borne by buyers. We are not responsible for delivery delays caused by customs inspection, clearance hold-ups and other regulatory procedures.

6. Returned & Undeliverable Parcels

If parcels are returned to the warehouse due to incorrect recipient address, delivery refusal or long-term unclaimed pickup, all return and reshipping costs need to be paid by buyers. We take no liability for delivery failures caused by inaccurate address information filled by customers.

7. Claim for Lost/Damaged Packages

If your parcel is confirmed lost, severely delayed or products arrive damaged, please submit a claim with valid proof to customer support within 48 hours after the latest tracking update, we will coordinate with logistics carriers to solve the problem.

8. Official Contact Details

  • Support Email: whimsy-fantasy-4c@icloud.com
  • Support Phone: +1 (615)-957-6178
  • Warehouse Address: 4859 Yates Cave Rd

    Disclaimer: This address is only used for shipment and return processing. It is not our registered business address or physical retail store; walk-in visits, self-pickup and on-site consultations are not supported.